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Frequently Asked Questions
Where is My Order?
You can access your order status and history by signing in and viewing in your account.. You may also reach us for status updates, 24/7 at toll-free 1-800-419-4041, email us or chat with us (Monday thru Friday 8AM – 10PM EST, Saturday and Sunday 10AM – 8PM EST)
Can I return or exchange an item?
If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Clinique.com, please see Returns & Exchanges section for step by step directions. Please note that Clinique.com Cards and eGift Cards can not be returned or exchanged.
Do you ship internationally?
We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How can I get an ingredient list?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm ET Monday-Friday on Business days) or select Beauty/Product Advice button on the contact us and then select “Concerns about an Ingredient”
Why is my favorite product discontinue?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. Chat with our Clinique Expert Consultants. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm ET Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.
Can you tell me about the gone items?
For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm ET, Monday through Friday on business days and ask to speak with a Gone But Not Forgotten Representative.
Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.
If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm ET, Monday through Friday.
Does anyone else see the information?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
Spam filters and ISPS
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1-800-419-4041.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.
Animal Testing
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift with purchase events
To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
Where can I buy clinique products online?
Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.
Do you offer bridal or private?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.
What if I lose my eGift Card?
What if someone makes a copy of my printed eGift Card?
We are not responsible for lost or stolen gift cards” At our sole discretion, eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.
Can't find the answer you are
Go to our email submission form, or call us toll free at 1-800-419-4041 and contact us directly.
Shopping Online
Order Status
Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. . To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us by phone at 1-800-419-4041 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons including;
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1-800-419-4041 or via email.
How to shop online
Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:
Step One
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.(For additional product information, how-to videos and related links, click on the product name or view details link.)
Step Two
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.
Please note: you may change the contents of your shopping bag including the quantity of each item (up to six [6] of any single item)* during checkout prior to clicking on Submit Order.
Step Three
An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-800-419-4041 or via email for assistance.If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call the Clinique Online Service Team at 1-800-419-4041 or Contact Us. For fastest service, please have your order number available.
VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.Optimal online color settings
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with additional information to assist with your selections.
Security online
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 2.0.4 and higher
- Safari 2.0.4 and higher
Item availability
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-800-419-4041 and we will be happy to assist youPre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum purchase policy
We regret that we must limit orders to no more than six (6) units of any single item and 14 total items, with a maximum purchase of $5,000 per customer. If you wish to purchase more than the allowable limits, please contact us directly for assistance at 1-800-419-4041 or Email Us.
Promotion/Offer codes
Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Gift wrap service
Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of $3.00 will be added to your order total.
Please note: Multiple items within a single gift order will be presented as one gift package.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA (starting 1/1/19), ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE (starting 1/1/19), NJ, NM, NV, NY, OH, OK, PA, RI, SC (starting 11/1/18), SD (starting 11/1/18), TN, TX, VA, VT, WA, WI, WV (starting 1/1/19). Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
*Purchases paid for with Clinique Gift Cards are subject to applicable sales tax. No sales tax is charged when buying Clinique Gift Cards.
Payment Options
The following credit cards are accepted for payment
• American Express
• Discover
• MasterCard
• Visa
We also accept PayPal as a payment option on clinique.comWe’re sorry, we do not accept:
• CODs
• Layaway plan
• Personal Checks
• Money OrdersImportant information:
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.Payment authorization holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipmentIf an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Replenishment service
Enjoy regularly scheduled deliveries of your favourite Clinique products with our Replenishment Service! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pull-down menu lets you select the desired delivery interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.
To activate the Replenishment Service:
• Select item for purchase
• Set the time interval for future shipments from the pull-down menu next to the item(s) during checkoutThere's no minimum number of products you must order, and you can cancel at any time prior to shipment. As an additional benefit, you’ll enjoy FREE Standard Shipping with every clinique.com replenishment order.
Consecutive replenishment service orders will be shipped to the address provided when the original purchase was completed and charged to the form or payment used for that purchase.
Email Notices
When your replenishment order is ready to be processed, an email reminder will be sent. You will receive a second email confirming the shipment of the order and that your credit card has been billed.Edit your Replenishment Service
The details of your replenishment service including; product(s), shipping intervals, billing and shipping address, and payment information can be found in Your Account. To edit this information, sign in and go to My Account and select Auto-Replenishment. Click on View/Edit Details to change, delete, or add information. Please note: Shipping intervals must be set for more than 2 business days from the current date.Cancel your Replenishment Service
To cancel your replenishment order, sign in, go to My Account and select Auto-Replenishment. Click on View/Edit Details and select Cancel Auto-Replenishment next to the product you wish to cancel.Orders
Where is My Order?
You can access your order status and history by signing in and viewing in your account.
You may also reach us for status updates, 24/7 at toll-free 1-800-419-4041, email us or chat with us (Monday thru Friday 8AM – 10PM EST, Saturday and Sunday 10AM – 8PM EST)
Order Processing
Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. (11 AM ET for USA brands)
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We are currently unable to accept orders shipped to destinations outside the United States or U.S. Territories.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Order Inquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier?s Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us by phone at 1-800-419-4041 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons including;
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 1-800-419-4041 or via email.
Pre-Orders
Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.clinique.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.Q: When will I be charged for a Pre-Order purchase?
A: Clinique does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.Returns & Exchanges
Return and Exchanges
Please contact us at 1-800-419-4041 or via email at CustomerCare@clinique.com 24/7 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET. Our Online Customer Service Team will be happy to assist you with eligible returns, including a free return label, return instructions, and the return shipping address (for reference, the return address is below). If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on clinique.com may be returned.
Please note: eGift cards and gift cards are not eligible for return or exchange.
Clinique Online
Returns Department
7603 Tradeport Drive
Louisville, KY 40258Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-419-4041.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Shipping
Shipping & Handling
TAXE DE LIVRARE SI MANIPULARE
METODA LIVRARE COST Standard, pentru comenzi sub 199 lei 15 LEI Standard, pentru comenzi peste 199 lei GRATUIT DURATA ESTIMATA DE LIVRARE
METODA LIVRARE TIMP Procesare si predare catre curier 1 - 3 zile lucratoare Livrare, de la receptionarea coletului de catre curier 2 - 5 zile lucratoare Comenzile Clinique sunt predate catre curier in zilele lucratoare (luni - vineri, cu exceptia sarbatorilor legale).
Depunem eforturi constante de a iti livra comanda online in cel mai scurt timp posibil. In medie, timpul nostru de procesare si predare a coletului catre curier este de 1 - 3 zile lucratoare.
Comenzile online plasate intr-o zi lucratoare inainte de ora 13:00 sunt procesate, pregatite si predate curierului in aceeasi zi. Comenzile plasate dupa ora 13:00 sunt procesate, pregatite si predate curierului in urmatoarea zi lucratoare. Comenzile plasate vineri dupa ora 13:00 sau in zilele de sambata sau duminica sunt procesate, pregatite si predate curierului luni sau in urmatoarea zi lucratoare.
Vei intra in posesia coletului la adresa de livrare furnizata in decurs de 2 - 5 zile lucratoare de la momentul in care curierul a preluat coletul de la depozitul nostru.
Livram pe tot teritoriul Romaniei, prin intermediul companiei de curierat cu care colaboram. Te rugam sa ai in vedere ca termenul de livrare poate fi mai lung in zone in care accesul este ingreunat din cauza reliefului sau a conditiilor meteorologice nefavorabile.RESTRICTII DE EXPEDIERE
Unele articole vandute de ESTEE LAUDER Romania necesita manipulare speciala, conform reglementarilor locale sau europene care stipuleaza transportul categoriei din care aceste articole fac parte. Metoda de expediere a acestor articole este dictata de aceste reglementari, prin urmare expedierea unor produse catre anumite destinatii si in anumite cantitati ar putea sa nu fie posibila. Daca acest lucru afecteaza comanda ta, regretam orice incovenient.
EXPEDIERI CATRE ALTE COMPANII DE TRANSPORT
ESTEE LAUDER Romania nu este responsabila pentru orice eventuale daunele, defectele, diferentele majore sau pierderile care apar la bunurile livrate catre alte companii de transport, in cazul in care alegi sa utilizezi serviciile unei alte companii decat cea cu care colaboram noi. Aceasta inseamna ca ESTEE LAUDER Romania nu este responsabila sa inlocuiasca produsele sau sa ramburseze contravaloarea produselor livrate catre compania de transport aleasa de tine. Daca alegi sa utilizezi o alta companie de transport, iti recomandam sa solicitati transportatorului sa refuze orice colete care sosesc deteriorate. Daca un colet este pierdut sau deteriorat dupa ce a fost primit de compania de transport, compania de transport aleasa de catre tine raspunde pentru acesta.
EXPEDIERI CATRE CASUTE POSTALE
Ne cerem scuze insa nu putem efectua livrari prin posta sau catre casute postale.
Account
General Information
Corporate Information
CORPORATE AND CONTACT INFORMATION
Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.
Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturize.
Clinique Laboratories, LLC.
Corporate Headquarters
767 Fifth Avenue
New York, N.Y. 10153
1-866-707-2100Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.Do you need more information about our company? Visit ELCompanies.com
CONTACT USThank you for taking the time to visit our site. We appreciate your inquiries and comments.
If your inquiry cannot be answered by the FAQ's (frequently asked questions), please contact us contact us and we will be happy to assist or call us at 1-800-419-4041.
Clinique Smart Rewards
What is Clinique Smart Rewards?
If you love glowing skin and irresistible makeup, Clinique Smart Rewards is a way to enjoy more of what you love. Your smart beauty perks start the moment you join with 15% off your first purchase. The more points you collect, the more we shower you with rewards—exclusive gifts, treats and experiences custom-fit for your skin, your needs, your heart’s desires.
How do I join the Clinique Smart Rewards? Does it cost anything?
You can join Clinique Smart Rewards by signing up at clinique.com/smartrewards and following the prompts to register. In order to sign up, you must provide your email address and create a password. There is no cost to join.
Who is eligible to join Clinique Smart Rewards?
The Clinique Smart Rewards program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.
What am I agreeing to by joining Clinique Smart Rewards?
By becoming a Clinique Smart Rewards member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy, website Terms and Conditions and by any changes or modifications we may make.
What terms govern Clinique Smart Rewards?
Please refer to the Clinique Smart Rewards: Terms & Conditions of Participation for the full list of program terms.
How does Clinique Smart Rewards work?
Clinique Smart Rewards is a loyalty program that rewards customers for purchasing Clinique products and participating in pre-defined brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
- Tier 1, Smart 0 – 249 points
- Tier 2, Brilliant 250 – 499 points
- Tier 3, Genius 500+ points
When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Smart members receive. Once you earn at least 250 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 500 points or more in your first year, you’ll qualify for Tier 3, Genius.
Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases and qualifying activities during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus your tier and tier benefits.
Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on clinique.com. These rewards are based on the total number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards.
- Choice of deluxe mini with purchase (valid at 150 points).
- Free full-size product (value up to $26) with purchase (valid at 250 points).
- Free full-size product (value up to $36) with purchase (valid at 350 points).
Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on clinique.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.
Tier 1, Smart: 0–249 points
- 15% off your first clinique.com purchase.
- Free Standard Shipping with any order.
- Complimentary sample at checkout.
- Birthday gift.
- Complimentary Consultation online and in certain department stores.
- Automatic entry into 4 sweepstakes a year for a chance to win best-loved skin care, makeup, and unique Clinique experiences.[SM1]
Tier 2, Brilliant: 250–499 points
- All Tier 1 benefits.
- $5 online credit awarded with completion of complimentary online Consultation (one time only).
- Sneak peeks of new products.
- Exclusive access to limited-edition Clinique products.
- Viewing privileges for limited-access online content.
Tier 3, Genius: 500 points and above
- All Tier 1 and Tier 2 benefits
- Free 2-Day Shipping with any $75 or more orders.
- A special gift selected just for you to celebrate your Clinique Smart Rewards anniversary.
- Invitation to a Clinique launch party or lab tour[SM2] .
How do I earn points?
To earn points, you must be enrolled in Clinique Smart Rewards.
You must also: (1) be signed into your online account at clinique.com at the time purchase; or (2) provide your email address when purchasing on clinique.com and/or when submitting your qualifying receipt(s) from a qualifying retailer. If you are not a member of Clinique Smart Rewards at the time of purchase, you must enroll on clinique.com within 7 days of the date of purchase, using the same email address you provided at the time of purchase, in order to be eligible to earn points on that purchase.
Clinique Smart Rewards members receive 1 point for every $1 spent on eligible purchases on clinique.com* and 1 point for every $1 spent (excluding sales tax) on Clinique products purchased in store or online at the qualifying retailers listed below. Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time.
Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made outside of the United States are also not eligible for Clinique Smart Rewards.
In addition to these purchases, here are more ways to earn points at clinique.com:
- Earn 5 points for enrolling in Clinique Smart Rewards (one time only).
- Earn 15 points for chatting with an online Consultant for makeup and/or skin care tips and advice (once per month).
- Earn 15 points for completing the Foundation Finder (one time only).
- Earn 15 points for completing the Skin Care Diagnostic (one time only).
- Earn 15 points for writing product reviews on clinique.com that get published (once per month). In order to earn points you must be logged in to your Clinique Smart Rewards account before posting.
- Earn 15 points for orders fulfilled through Auto Replenishment on Clinique.com.
- Earn 5 points for sharing your favorite products on Facebook and Instagram (maximum once a month per platform).
- Earn bonus points for purchases made on clinique.com during exclusive Double Points events.
On each anniversary of your enrollment date, your accumulated points for the previous year will expire and your points will reset at zero
* All points are pending until your order ships, at which time they are fully matured.
How do I add points from purchases made at qualifying retailers to my Clinique Smart Rewards account?
Purchases made at qualifying retailers (both in-store and online) are only eligible for Clinique Smart Rewards points, if you submit your receipt within 30 days from the date of purchase.
In order to receive your points, you must submit your receipt within 30 days of the date of purchase by one of three ways:
- Upload a clear photo of the entire receipt on clinique.com
- Email a clear photo of the entire receipt or forward the online receipt to smartrewards@clinique.com
- Text a clear photo of the entire receipt to 76477 with key word SMART.*
When submitting a receipt, you must provide the email address associated with your Clinique Smart Rewards account in order to receive points.
*By texting SMART to 76477 you consent to receive up to 10 text messages (SMS and MMS) per submission from Clinique Smart Rewards to the number you provided. You understand these text messages may be sent via an autodialer and you do not need to provide consent to text messaging to make a purchase from Clinique. You agree with the Mobile Terms and Conditions. Message & Data Rates May Apply. Txt HELP for help, STOP to Stop.
LIST OF QUALIFYING RETAILERS IN THE UNITED STATES
Belk
Bergdorf Goodman
Birchbox
Bloomingdale’s
Blue Mercury
Bon Ton
Boscov’s
Cos Bar
Cosmetic World
Dillard’s
Lord & Taylor
Macy’s
Mr. Porter
Neiman Marcus
Net-a-Porter
Nordstrom
Saks Fifth Avenue
Sephora
Stage Stores
Ulta
Von Maur
Army & Air Force Exchange Service Stores
My Navy Exchange
Why have my points disappeared?
Points are valid for one year from your Clinique Smart Rewards anniversary date. On your anniversary date each year, your points reset to 0 and you start accumulating new points and unlocking new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the prior year.
What is my Clinique Smart Rewards anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Clinique Smart Rewards program, and it occurs on a 12-month cycle. For example, if you joined Clinique Smart Rewards on November 15, 2016, your anniversary date would be November 15, 2017, and every November 15 of each year following.
Your anniversary date is shown in your Clinique Smart Rewards account page.
Why is my current tier status not reflected by my current points?
In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
You can check your Clinique Smart Rewards account status by visiting your account online at clinique.com where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.
How long does it take for my purchases to accrue points to my account?
It may take up to 7 days from the time your order ships, or from the time your store receipt is validated for points for eligible purchases to post to your account. It may also take up to 7 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 7 days, please contact Customer Service at 1-800-419-4041.
What happens to my Clinique Smart Rewards benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.
If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards Terms & Conditions, those points and your tier status, if applicable, will also be reversed.
How do I get my benefits?
Your Clinique Smart Rewards offers and rewards can be redeemed on clinique.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.
Rewards can only be redeemed when making a purchase on clinique.com except for special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.
How do I receive my Birthday Gift?
During the month of your birthday, you can redeem your Birthday Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you during your birthday month if you have provided your birth date in your account profile. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
How do I get my Free Full-Size products?
- At 250 points, you are eligible for a Free Full-Size product, value up to $26, with any purchase on clinique.com. You will be notified via email when you have unlocked this reward. To receive it, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If not used before your anniversary date, this offer will expire.
- At 350 points, you are eligible for a Free Full-Size product, value up to $36, with any purchase on clinique.com. You will be notified via email when you have unlocked this reward. To receive it, log into your Clinique Smart Rewards account and choose one of the eligible products on your Clinique Smart Rewards account page and add it to your bag. This offer must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
How do I complete my Complimentary Consultation online?
Visit Talk to an Online Consultant at clinique.com and initiate a Live Chat session:
http://www.clinique.com/customer-care/our-online-consultants
How do I receive free shipping on clinique.com?
- Standard Shipping with any purchase on clinique.com is complimentary for all Clinique Smart Rewards members. You must select “Standard” shipping at checkout and be logged into your Clinique Smart Rewards account.
- 2-Day Shipping on clinique.com is complimentary for Clinique Smart Rewards members in Tier 3, Genius with any $75 or more purchase. You must select “Second Day” shipping at checkout and be logged into your Clinique Smart Rewards account.
What are Early Access and Preview benefits?
From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
What is my special Anniversary Gift? How do I redeem my Anniversary Gift?
The Anniversary Gift is exclusively for our Tier 3, Genius members. During the month of your anniversary, you can redeem your Anniversary Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you during your anniversary month. You must be logged into your Clinique Smart Rewards account to redeem your anniversary gift. There is a limit of one Anniversary Gift per member per year and Anniversary Gifts cannot be transferred, delayed, exchanged or returned.
Do my points and points benefits expire?
Yes. Points expire on your anniversary date, at which time they reset to zero.
Points benefits are available based on the number of points you have accumulated. They are valid for one time use on clinique.com, and they expire on your anniversary date.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you accumulated in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.
Can Clinique Smart Rewards be terminated?
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate Clinique Smart Rewards or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.
Can my membership in Clinique Smart Rewards be terminated?
Clinique in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards Terms & Conditions and/or our website Terms & Conditions.
How do I terminate my Clinique Smart Rewards membership if I no longer wish to participate?
If you decide you no longer want to be a part of Clinique Smart Rewards, you can opt-out in your account on clinique.com or by contacting us at 1-800-419-4041.
How do I update, modify or withdraw my account information?
You can update your information by visiting your account online at clinique.com.
What do I do if I believe that a purchase or other Clinique Smart Rewards activity was not properly credited to my account?
If you have questions related to your membership account, please contact Customer Service or call us at 1-800-419-4041.
What do I do if I forget my password?
You can reset your password on clinique.com by selecting ‘Forgot My Password’ at the login page.
Do my points and benefits have any cash value?
No. Points and benefits earned through Clinique Smart Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Clinique Smart Rewards reward cannot be returned or exchanged for money or any other products or points.
How do I manage my Clinique email communications?
You can manage your marketing email preferences in your account on clinique.com and from the link at the bottom of each of our marketing emails. Email communications from Clinique give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Clinique, you will continue to receive transactional emails (i.e. your birthday gift offer code, etc.) related to your Clinique Smart Rewards account.
Still have questions? Please contact Customer Service or call 1-800-419-4041.